Deleting your Franz account
You can delete your Franz account and everything in it at any time. You do not need the app installed to ask us to do it.
How to delete your account
In the app
Open Franz, go to Settings, and choose Delete account.
On the web
Go to franz.health/app, sign in, then Settings, then Delete account.
If you cannot sign in
Email support@franz.health from the address on your account and ask us to delete it. We will confirm by reply.
What happens after you ask
Your account is scheduled for deletion and held for 24 hours. If you change your mind, sign back in during that time and the deletion is cancelled. After 24 hours it is permanent and cannot be undone.
What is deleted
Everything connected to your account:
- Your name and email address
- Every check-in, journal entry, evening reflection and note
- All conversations with your coach
- Tasks, experiments, techniques and ratings
- All health data imported from Apple Health or Health Connect, including sleep, heart rate variability, resting heart rate, blood oxygen and steps
- Any support emails you have sent us
- Your records with our payment providers, and any active subscription is cancelled
What we keep
A record that a deletion happened. It contains no personal details and is kept so we can show the request was honoured.
Support conversations that were never linked to an account are deleted 365 days after they are closed.
If you subscribed through an app store
Deleting your account stops billing on our side. If you subscribed through Google Play or the App Store, cancel the subscription in that store too, so it does not renew.
Questions
Email support@franz.health.